Reputation Management Workflow

Hi, I wanted to see whether the Google Reviews feature could be expanded into more of a **review/reputation management workflow** rather than just sending the review link immediately. At the moment, as I understand it, we can trigger a review request when an invoice is paid or a deal is completed, but I’d ideally like Leadstack to do something like this: 1. **Job/deal completed** * Send an initial SMS such as: * “Hi {{firstName}}, just wanted to check everything is working well and you’re happy with everything?” 2. **Wait for the customer to reply** * Their reply would come back into the Leadstack inbox and be matched to the contact. 3. **Analyse/classify the response** * Ideally Leadstack could identify whether the response is positive, neutral, negative or unclear. * This could potentially be done using AI/sentiment analysis, or simpler keyword/rule-based logic if that’s easier initially. 4. **Send an appropriate follow-up** * Positive response: “That’s great to hear, thanks! If you have 30 seconds, we’d really appreciate you sharing your experience with us: {{reviewUrl}}” * Negative/neutral response: Send a service-recovery message and potentially flag the conversation/contact so the business can step in. * No response: Optionally send one follow-up after X number of days. I’d also want to make sure it’s designed in a way that **doesn’t become review gating**. So rather than permanently excluding unhappy customers from review requests, negative feedback could pause the review request while the issue is dealt with, with all completed customers ultimately remaining eligible for the review request. From a settings point of view, I’m imagining the existing Google Reviews section could potentially have: * Initial satisfaction-check message * Wait time for response * Positive-response message * Negative/neutral-response message * No-response follow-up * Review URL * Delay before review request * Option to flag negative feedback / create a task * Existing “don’t re-ask within X days” setting * Existing triggers such as invoice paid / deal completed Would something along those lines be feasible to add to Leadstack? I think it could turn the existing Google Reviews feature into a much more useful **reputation management system**, especially as Leadstack already handles the contacts, inbox, pipeline and SMS conversations.