Feature request — mobile comms parity (email logging + human calling)
Loving the CRM. Two gaps are blocking us from fully running our agency on it, plus one bigger-picture ask.
1. Email logging / two-way email (highest priority)
Right now email is send-only — inbound replies and anything we send from our personal Gmail never reach the CRM, so "last contacted" goes stale and time-based automations misfire. Requesting a BCC-to-CRM dropbox address (BCC a unique address from any email client → it matches the contact and logs to their thread). Bonus: full inbound so replies thread like SMS.
2. Human calling from the Twilio number
We can text from our Twilio number via the Inbox, but there's no way to place or receive a live human call on it — voice is only AI (Vapi) or forward-to-cell. Requesting either an in-app softphone (Twilio Voice SDK) or a click-to-call bridge (rings our cell, connects to the client, shows the Twilio number as caller ID, and logs the call).
3. Native / app-store mobile app
The PWA is solid on Android but limited on iOS. Do you have (or plan) an official store-listed mobile app we could rebrand, before we consider wrapping it ourselves?
Happy to share more detail on any of these.