Enhancements to Discounting Capabilities and Line Item Visibility on Quotes
Overview:
To improve customer clarity and streamline our quoting process, I propose the following enhancements:
1. Maintain the General Discount Section:
Retain the current functionality of the general discount section for broad discount applications.
2. Introduce Specific Line Item Discounting:
Implement the ability to apply discounts to specific line items, such as delivery/pickup or handling fees. This will allow for more precise discount management and better customization of quotes.
3.Visual Updates for Discounted Line Items:
Update the interface to show a strike-through of the original amount for discounted line items. Display the discounted amount alongside the original amount. This visual cue will help customers easily understand the adjustments made to their quote.
Rationale:
When specific fees, such as delivery, are discounted, customers often have difficulty understanding the changes if the original amount remains visible on the quote without clear indication of the discount. By incorporating a strike-through and showing the discounted price, we can enhance transparency and improve customer satisfaction. Additionally, having the ability to adjust fees on the back end, similar to item charges, will provide us with more flexibility and control over our pricing structure.